Returns & refunds

Christmas Returns

Any full price items purchased between 1st December -24th December can be returned to us by 14th January 2024, or within 28 days of purchase, whichever date is latest. All sale items must be returned within 14 days of purchase.

How long is your returns policy?

28 Days for Full Price Goods, 14 days for Sale Items. 

We offer Free Returns for all orders. 

You can review our full Returns Policy here – 

How do I return an item?

In the UK, our returns process is operated through Royal Mail. You can fill in the returns form, that was included in your parcel and peel off the pre-paid label and stick it on your package. 

Outside of the UK, all returns are generated by the WYSE London Global-E Returns Portal:  . You will need your order number and email address to create this. International orders should not include the # with the order number.  

How long does it take to process a return?

It takes approximately 10 business days for a refund to be processed once the warehouse receives the item

Can I track my return?

You can check on the progress of your return on the Royal Mail website linked here: 

Can I return an online order in store?

Customers in the UK can also bring web orders to return via stores. The store will send this back to the warehouse to be processed and cannot process the return in store, which can be a slower process.

I’ve lost my returns label, what do I do?

You can email us at email and we will help. 

Do you offer exchanges?

We are unable to guarantee exchanges due to to stock availability when the return is processed. To secure the stock we advise placing a new order.